1. Purpose
These Terms and Conditions govern access to, browsing and use of the Twins Socks website, as well as purchases made through its online store.
By using this website or placing an order, the user declares that they have read, understood and accepted these Terms and Conditions.
2. Identification
Twins Socks is a Portuguese brand dedicated to developing and selling socks produced in Portugal, committed to high standards of quality, comfort and customer satisfaction.
For questions relating to orders or use of the website, please contact us using the details on the Contact page.
Website owner
Twins Socks
Tax identification number: 219427810
Address: Rua do Comércio 291, 4760-739, Portugal
Email: apoio@twinssocks.co
3. Products
All products shown on the website are described as accurately as possible.
Photographs aim to represent the products faithfully. However, differences in screen and device settings may cause slight colour variations compared with the product received.
Twins Socks reserves the right to change, update or discontinue any product without prior notice.
4. Prices
All prices shown are in euros (€) and include VAT at the applicable legal rate.
Shipping costs are shown during the purchase process, before the order is confirmed.
Twins Socks reserves the right to change prices and promotional campaigns without prior notice. These changes do not affect orders already confirmed and paid for.
5. Orders
After payment confirmation, the customer will receive an order confirmation email.
An order is only considered accepted after payment validation and confirmation of product availability.
If an item is unavailable, the customer will be informed as soon as possible and may choose a refund for that item or an alternative agreed by both parties.
6. Payment methods
Twins Socks offers the payment methods shown at checkout.
Order processing starts only after payment has been confirmed.
7. Dispatch and delivery
Orders are prepared and dispatched as quickly as possible.
Delivery times may vary depending on the destination, selected carrier or exceptional circumstances beyond Twins Socks’ control.
Although we make every effort to meet estimated delivery times, Twins Socks cannot be held responsible for delays caused by carriers, weather conditions, strikes or other force majeure events.
8. Shipping costs
Shipping costs are calculated automatically during the purchase process.
Free shipping campaigns apply only under the conditions expressly stated on the website at the time of purchase.
9. Exchanges and returns
The customer has the right to withdraw from the purchase under the applicable legislation.
Returned products must be in perfect condition, without signs of use, washing or wear, and retain their original packaging and labels.
After receiving and checking the returned item, Twins Socks will issue a refund or exchange as applicable.
For hygiene reasons, returns of items showing signs of use cannot be accepted.
10. Refunds
Refunds will be issued after the return has been received and validated.
Whenever possible, the refund will be made using the same payment method used for the purchase.
Processing time may vary depending on the financial institution responsible for the payment.
11. Product conformity
Twins Socks undertakes to supply products that match the characteristics presented on the website.
If a customer receives an item with a manufacturing defect or an item that does not match their order, they should contact us as soon as possible using the details on the website and attach photographs that allow us to assess the situation.
Damage resulting from improper use, normal wear, washing or drying contrary to the care instructions, or any other use inconsistent with the product’s purpose is not considered a manufacturing defect.
12. Intellectual property
All content on this website, including text, photographs, images, logos, videos, graphics, design and other elements, belongs to Twins Socks or is used with permission.
Reproduction, use or distribution of this content without prior permission is prohibited.
13. Data protection
Personal data provided by users will be processed in accordance with applicable legislation and the Twins Socks Privacy Policy.
The data collected is intended exclusively for processing orders, providing customer support and complying with applicable legal obligations.
14. Limitation of liability
Twins Socks cannot be held responsible for temporary website interruptions, computer errors, unavailable services, delays attributable to carriers or force majeure events that prevent normal business operations.
15. Changes to the Terms and Conditions
Twins Socks reserves the right to amend these Terms and Conditions whenever necessary.
Changes take effect when published on the website.
16. Applicable law
These Terms and Conditions are governed by Portuguese law.
In the event of a consumer dispute, the consumer may contact a Consumer Alternative Dispute Resolution Entity and find further information through the Portuguese Consumer Portal.