Exchanges and Returns Policy

At Twins Socks, we want you to be completely satisfied with your purchase.

Return period

You have 14 days after receiving your order to request a return, in accordance with applicable legislation.

Return conditions

For a return to be accepted, the item must:

• Show no signs of use or wear;
• Retain its original labels;
• Be returned in its original packaging;
• Be accompanied by proof of purchase.

For hygiene reasons, we do not accept returns or exchanges of socks that have been worn, washed or whose original packaging has been opened in a way that compromises their resale, except where the product has a manufacturing defect or was sent incorrectly.

How to request a return

To request a return, email apoio@twinssocks.co, stating:

• Order number;
• Customer name;
• Reason for return.

After reviewing the request, we will provide instructions for sending the item.

Return costs

Except for items that are defective, damaged or sent incorrectly, the customer is responsible for return shipping costs.

If Twins Socks is responsible for the error or the item has a manufacturing defect, all return costs and, where applicable, replacement costs will be borne in full by Twins Socks.

Damaged or incorrect items

If you receive a defective, damaged or incorrect item, contact us within 48 hours of receipt at apoio@twinssocks.co, attaching photographs of the problem so that we can assess the situation and find the best solution.

Exchanges

If you wish to exchange an item for another size or style, you must request a return of the original item and place a new order, subject to stock availability.

Refunds

After receiving and inspecting the returned item, we will inform you whether the refund has been approved or rejected.

If approved, the refund will be made using the same payment method as the purchase within 10 business days. The time required for the funds to become available may depend on your bank or card issuer.